Tumbao Hats Store Policies
Return Policy
We want you to love your Tumbao Hat.
Returns are accepted within 30 days of delivery.
Hats must be:
- Unworn
- Unwashed
- In original condition
- With all original tags attached
Customers are responsible for return shipping unless the item arrived damaged or we made an error.
Refunds are issued to the original payment method after inspection.
Non-Returnable Items
The following cannot be returned:
- Custom hats
- Personalized hats
- Clearance items
- Gift cards
- Hats showing signs of wear or damage caused by the customer
Exchange Policy
Need a different style or color?
We accept exchanges within 30 days, subject to product availability.
If the requested item is unavailable, customers may choose:
- Store credit
- Refund (if eligible)
Damaged or Incorrect Orders
If you receive:
- The wrong hat
- A damaged item
- A defective product
Please contact us within 5 days of delivery.
Include:
- Order number
- Photos of the product
- Photos of the packaging
We’ll make it right as quickly as possible.
Shipping Policy
Orders ship within 1–3 business days (unless otherwise noted).
Tracking information is emailed once your order ships.
We currently ship throughout the United States.
Shipping times may vary during holidays or special releases.
Cancellation Policies
Orders may be canceled within 24 hours of purchase.
After 24 hours:
Orders may already be in processing or preparing for shipment.
We cannot guarantee cancellation.
Once an order has shipped, it cannot be canceled and must follow our Return Policy.
Why 24 hours? It’s long enough for customers to correct mistakes but short enough to prevent disruptions to your fulfillment process.
Pre-Order Policy
Limited edition hats may be offered as pre-orders.
Payment is collected at checkout.
Estimated shipping dates are approximate.
Delays do not automatically qualify for cancellation unless we are unable to fulfill the order.
Lost Package Policy
Once a package is marked as delivered by the carrier, Tumbao Hats is not responsible for lost or stolen packages.
Customers should:
- Check with neighbors
- Contact the shipping carrier
- File a carrier claim if necessary
We’ll gladly assist with documentation if needed.
Refund Processing
Approved refunds are processed within 5–10 business days after the returned item is received and inspected.
Processing time may vary depending on the customer’s bank or credit card provider.
Contact Information
Questions?
Email: support@tumbaohats.com
Phone: +1 (854) 288-0386