Tumbao Hats Store Policies

Return Policy

We want you to love your Tumbao Hat.

Returns are accepted within 30 days of delivery.

Hats must be:

  • Unworn
  • Unwashed
  • In original condition
  • With all original tags attached

Customers are responsible for return shipping unless the item arrived damaged or we made an error.

Refunds are issued to the original payment method after inspection.

Non-Returnable Items

The following cannot be returned:

  • Custom hats
  • Personalized hats
  • Clearance items
  • Gift cards
  • Hats showing signs of wear or damage caused by the customer


Exchange Policy

Need a different style or color?

We accept exchanges within 30 days, subject to product availability.

If the requested item is unavailable, customers may choose:

  • Store credit
  • Refund (if eligible)

Damaged or Incorrect Orders

If you receive:

  • The wrong hat
  • A damaged item
  • A defective product

Please contact us within 5 days of delivery.

Include:

  • Order number
  • Photos of the product
  • Photos of the packaging

We’ll make it right as quickly as possible.

Shipping Policy

Orders ship within 1–3 business days (unless otherwise noted).

Tracking information is emailed once your order ships.

We currently ship throughout the United States.

Shipping times may vary during holidays or special releases.

Cancellation Policies

Orders may be canceled within 24 hours of purchase.

After 24 hours:

Orders may already be in processing or preparing for shipment.

We cannot guarantee cancellation.

Once an order has shipped, it cannot be canceled and must follow our Return Policy.

Why 24 hours? It’s long enough for customers to correct mistakes but short enough to prevent disruptions to your fulfillment process.


Pre-Order Policy

Limited edition hats may be offered as pre-orders.

Payment is collected at checkout.

Estimated shipping dates are approximate.

Delays do not automatically qualify for cancellation unless we are unable to fulfill the order.

Lost Package Policy

Once a package is marked as delivered by the carrier, Tumbao Hats is not responsible for lost or stolen packages.

Customers should:

  • Check with neighbors
  • Contact the shipping carrier
  • File a carrier claim if necessary

We’ll gladly assist with documentation if needed.

Refund Processing

Approved refunds are processed within 5–10 business days after the returned item is received and inspected.

Processing time may vary depending on the customer’s bank or credit card provider.


Contact Information

Questions?

Email: support@tumbaohats.com

Phone: +1 (854) 288-0386

About Us

TUMBAO HATS was born from a passion for style, confidence, and culture.

We believe a hat is more than an accessory—it’s a statement. It’s the way you walk, the way you carry yourself, and the energy you bring wherever you go. That’s what we call Tumbao.

Our mission is to offer premium-quality hats from the most recognized brands while creating a community that celebrates authenticity, hard work, and personal style. Inspired by streetwear, corridos tumbados, regional Mexican culture, reggaetón, and everyday hustle, we bring together products that combine quality, attitude, and originality.

TUMBAO HATS is also a family project created to inspire the next generation. One of our biggest motivations is helping our 17-year-old son learn the value of entrepreneurship, responsibility, and building something of his own. Through this brand, we hope to teach him that success comes from hard work, perseverance, and believing in your vision.

Based in South Carolina, we proudly serve customers locally and across the United States through online sales and shipping. Every purchase supports a small family-owned business and helps fuel a young entrepreneur’s dream of creating a brighter future.

Whether you’re looking for a bold statement piece or your next everyday favorite hat, TUMBAO HATS is here to help you wear your confidence.

Puro Porte. Puro TUMBAO.
🧢 Premium Hats • Family Owned • Nationwide Shipping